Terms of service
Last updated: 9 October 2026
About us
Vitality.pet is operated by Decide Pty Ltd (ABN 65 008 648 422), trading as HEMP PET, Queensland, Australia. In these terms, "we", "us" and "our" mean Decide Pty Ltd. By using this website or placing an order, you agree to these terms. You must be 18 or over to place an order.
Products and advice
Products on this store are nutritional supplements and topical care products for companion animals, as described on each product page. They are not medicines. Nothing on this website is veterinary advice or a promise of a specific health outcome. Always consult your veterinarian about your own animal, especially if it has a health condition or takes medication.
We take care to describe our products accurately. Colours and packaging may vary slightly from the photos, and labels on the product you receive take priority over the website.
Prices and payment
Prices are in Australian dollars and include GST where applicable. We may change prices at any time, but changes won't affect orders we have already accepted. We take payment when you place your order, through Shopify's secure payment providers.
Orders
Your order is an offer to buy. We accept it when we dispatch the goods. We may decline or cancel an order, for example if a product is unavailable or a price was shown in error. If we cannot accept your order, we will refund you in full within 5 business days.
Shipping, returns and our guarantee
Delivery is covered by our Shipping policy. Returns, your right to cancel (EU and UK customers) and our 30-day guarantee are covered by our Refund policy.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law.
Limitation of liability
Nothing in these terms excludes or limits our liability for anything that cannot be excluded or limited by law, including under the Australian Consumer Law. Subject to that, we are not liable for loss that was not reasonably foreseeable when you placed your order, or for loss caused by your misuse of a product or failure to follow the product directions.
Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, carrier disruptions or supplier shortages. If this affects your order, we will tell you and offer a refund if we cannot deliver within a reasonable time.
Website content
The text, images, logos and characters on this website belong to us or our licensors. You may not copy or reuse them without our written permission.
Privacy
How we handle your personal information is set out in our Privacy policy.
Complaints
Please email hello@vitality.pet with your order number. We aim to reply within 2 business days and to resolve complaints within 14 days. If you are not satisfied, Australian customers can contact the Office of Fair Trading Queensland, New Zealand customers the Disputes Tribunal, and other customers their local consumer authority.
Governing law
These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have non-exclusive jurisdiction. If you are a consumer living outside Australia, you keep the protection of the mandatory consumer laws of your country and you may bring a claim in your local courts.
Changes and severability
We may update these terms from time to time. Changes apply to orders placed after the update and do not affect orders already placed. If any part of these terms is found to be invalid or unenforceable, the rest of the terms continue to apply.
Contact
Email hello@vitality.pet.